Terms & Conditions
Taiwan-Lantern is the trading name of Ju Ju Trading V.O.F. All intellectual property rights to the website, including the text, design, graphics, and the Taiwan-Lantern logo, belong to Ju Ju Trading VOF. By making a purchase from Taiwan-Lantern, you are required to agree to these terms and conditions.
Terms & Conditions for private buyers
1. Definitions
In these terms and conditions, the words and expressions have the following meanings:
-- 'Conditions' refer to these terms and conditions
-- 'Website' refers to taiwan-lantern.com
-- 'Products' refer to any products from Taiwan-Lantern
-- 'We', 'us', and 'our' refer to Taiwan-Lantern
-- 'You' and 'your' refer to the customer
2. Applicability
This specific set of terms and conditions applies only when Taiwan-Lantern engages in business with consumers, more specifically people not acting in the course of a profession and/or business. If you are a not a consumer but a person not acting in the course of a profession and/or business, different terms and conditions apply.
3. Orders
3.1 All orders by consumers placed with us are subject to acceptance of these conditions.
3.2 When making a purchase, you will receive a pro forma invoice summarizing your order. It is your responsibility to review and confirm that all order details are accurate and conform to your wishes.
3.3 We reserve the right to remove or edit any products or content from the website. We may also decline to process orders or refuse service for any reason at our discretion.
3.4 We will not be held liable for withdrawing a product from the Website, editing or removing content.
3.5 To make a purchase and enter into contracts under Dutch law, you must be at least 18 years old, and provide your real name, phone number, email address, and a valid delivery address.
4. Products
4.1 The images and descriptions of the products on our website or in our catalogs are intended for illustrative purposes. We have made an effort to accurately display the colors, but we cannot guarantee that a device's screen will show the colors accurately. Your product may differ slightly from the images shown. All measurements are approximately given.
4.2 Our products are made by hand from 95% natural materials such as wood, stone, leather, plant-dyed fabrics, and bamboo and can vary in color, grain, and texture. We cannot guarantee that the products you receive will look exactly like the displayed product, website, or catalog image. We are not responsible for these variations as they add to the uniqueness of our products.
4.3 Our products are delicate and you should avoid exposing them to heat, direct sunlight, and other harmful elements as the exposure may cause them to tarnish, colors to fade, or other damage.
4.4 If you purchase the same products, whether in the same order or not, we cannot guarantee that the products supplied will be from the same batch and be an exact color match.
5. Price and Payment
5.1 All prices displayed on the Website are in Euro (EUR) and include Dutch VAT. If the customer and/or the delivery address is not located within the Netherlands, different VAT rates may apply. Shipping costs are not included and will be added to your order.
5.2 We only accept bank transfers as a form of payment. Production on your order is only started once payment has been received in full. The payment must be completed within fourteen days, counted from and including the day on which the contract was signed by both you and us. If payment has not been received after this time, the order will be canceled.
5.3 For international transactions, the customer is responsible for any additional transaction fees.
5.4 Prices are accurate at the time of writing but may change due to administrative errors or circumstances beyond our control. After a quote/pro forma invoice you have received from us has expired, we can no longer guarantee the prices in the quote/pro forma invoice.
6. Shipping and Delivery
6.1 Our products can be shipped worldwide from our office in Amsterdam, the Netherlands.
6.2 Orders delivered to destinations outside the European Union may be subject to duties and taxes. These charges vary per country and are the responsibility of the customer. We recommend checking with your local customs office for more information.
6.3 We cannot be held responsible for any delays in installation caused by late or failed delivery. The delivery lead time stated in the pro forma invoice is an estimate and provided in good faith.
7. Returns and Cancellations
7.1 Due to the made-to-order or customized nature of our products, we are unable to accept returns or offer exchanges.
7.2 If you need to change or cancel your order, you must contact us within 48 hours of the order being placed. No changes or cancellations will be accepted after this time frame. Rush orders cannot be canceled or changed.
8. Warranty and Defects
8.1 We provide a one-year warranty for our products against material and workmanship defects under normal use from the date of purchase.
8.2 To be eligible for warranty coverage, you must submit a written claim to us within 2 days of the defect occurring. Your claim should include a description of the defect and relevant documentation such as the order number and photos of the defect.
8.3 We reserve the right to inspect the damaged product before fulfilling any obligation under this warranty. The customer is responsible for the shipping costs for the inspection. If the damaged product is indeed deemed to fall under warranty, the shipping costs will be reimbursed to the customer.
8.4 If the product is found to be defective, we will either repair or replace it. The warranty will only apply if the product has been handled and used as instructed – as explained under ‘11. Care Guide for Our Products’
8.5 This warranty excludes:
-- Normal wear and tear
-- Damage from using the lantern outside
-- Damage from incorrect cleaning methods
-- Damage from improper installation or assembly, or installation by a non-certified electrician
-- Damage from improper light bulb use
-- Damage from exposure to weather or improper environmental conditions
-- Changes in the appearance of hand-made or finishes. The lanterns are meant to age in appearance
-- Installation removal, or re-installation costs
-- Restoration or repair work
-- Any parts purchased separate from our product
9. Damages
9.1 Upon delivery, please carefully inspect the products for any possible defects. Any defects or damages must be reported to us within 48 hours of receiving the delivery. Please keep all packaging as proof. Failure to do so may invalidate any claims.
9.2 We need to investigate your claim before processing a return for the damaged goods. Therefore, while your claim is being investigated, we kindly ask that you take good care of the products. Please refrain from carrying out any work on the products before we inspect them. Failure to do so may invalidate any claims. Please also do not return any products that you believe may be defective until you receive our agreement.
9.3 We recommend that you obtain proof of posting for your records, and if the products are of high value, you may wish to consider taking out insurance to protect the products whilst in transit as it or they are your responsibility until we receive them. In the case you are sending back products, please note that the products are your responsibility whilst in transit until we receive them. We recommend that you obtain proof of posting for your records. We also recommend taking out insurance.
10. Liability
10.1 We will not be held responsible for any indirect or consequential loss or damage, including but not limited to loss of profit, operating loss, loss of goodwill, and loss of any contract.
10.2 Our total liability under or in connection with any purchase order shall not exceed the price paid by you to Us for the product or service applicable to your claim, except for situations in which our liability unless our liability results from willful misconduct and gross negligence.
11. Care Guide for Our Products
11.1 Our products are intended for use in indoor settings only.
11.2 We recommend using light bulbs that do not exceed 40 Watts. LED bulbs are particularly recommended as they generate minimal heat.
11.3 To preserve the color of the lanterns, avoid exposing the product to direct sunlight and sources of heat.
11.4 To clean the lanterns, gently dust them with a duster or soft rag in a vertical motion from top to bottom. Avoid using any chemical cleaning products on the lanterns.
12. Limited License and Restrictions
12.1 The material and content found on the Website are only for personal and non-commercial use. You may download this material and content for the sole purpose of using the website on a personal computer.
12.2 Any other use of the material and content from the website is strictly prohibited. It is not allowed to copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit, or create derivative works of the material and/or content without our written permission. These actions violate our intellectual property rights.
13. Data Protection and Privacy
We respect the privacy of your personal information and comply with all relevant data protection laws. In order to fulfill your order, we need to process and store your data and share it with third parties involved in your order, such as our couriers. By placing an order with us, you agree to allow us and our couriers to process your data.
14. Amendments to these Terms & Conditions
We reserve the right to modify these Conditions at any time. Any changes will be effective when they are posted on the Website. It is your responsibility to read the Conditions whenever You use the Website. By continuing to use the Website, You indicate your acceptance of the most recent terms and conditions.
15. Ownership and Responsibility
A product will be your responsibility from the time We deliver the product to your address or you or a carrier organized by you collect it from Us. Ownership of the products in your order transfer to you only from the moment you have paid for your order in full.
Terms & Conditions for businesses
1. Definitions
In these terms and conditions, the words and expressions have the following meanings:
-- 'Conditions' refer to these terms and conditions
-- 'Website' refers to taiwan-lantern.com
-- 'Products' refer to any products from Taiwan-Lantern
-- 'We', 'us', and 'our' refer to Taiwan-Lantern
-- 'You' and 'your' refer to the customer
2. Applicability
This specific set of terms and conditions applies when Taiwan-Lantern engages in business with non-consumers, more specifically people acting in the course of a profession and/or business. If you are a consumer, more specifically a person not acting in the course of a profession and/or business, different terms and conditions apply.
3. Orders
3.1 All orders by persons acting in the course of a profession and/or business placed with us are subject to acceptance of these conditions for both business customers and consumers.
3.2 When making a purchase, you will receive a pro forma invoice summarizing your order. It is your responsibility to review and confirm that all order details are accurate and conform to your wishes.
3.3 We reserve the right to remove or edit any products or content from the website. We may also decline to process orders or refuse service for any reason at our discretion.
3.4 We will not be held liable for withdrawing a product from the Website, editing or removing content.
3.5 To make a purchase and enter into contracts under Dutch law, you must be at least 18 years old, and provide your real name, phone number, email address, and a valid delivery address.
4. Products
4.1 The images and descriptions of the products on our website or in our catalogs are intended for illustrative purposes. We have made an effort to accurately display the colors, but we cannot guarantee that a device's screen will show the colors accurately. Your product may differ slightly from the images shown. All measurements are approximately given.
4.2 Our products are made by hand from 95% natural materials such as wood, stone, leather, plant-dyed fabrics, and bamboo and can vary in color, grain, and texture. We cannot guarantee that the products you receive will look exactly like the displayed product, website, or catalog image. We are not responsible for these variations as they add to the uniqueness of our products.
4.3 Our products are delicate and you should avoid exposing them to heat, direct sunlight, and other harmful elements as the exposure may cause them to tarnish, colors to fade, or other damage.
4.4 If you purchase the same products, whether in the same order or not, we cannot guarantee that the products supplied will be from the same batch and be an exact color match.
5. Price and Payment
5.1 All prices displayed on the Website are in Euro (EUR) and include Dutch VAT. If the customer and/or the delivery address is not located within the Netherlands, different VAT rates may apply. Shipping costs are not included and will be added to your order.
5.2 We only accept bank transfers as a form of payment. Production on your order is only started once payment has been received in full. The payment must be completed within fourteen days, counted from and including the day on which the contract was signed by both you and us. If payment has not been received after this time, the order will be canceled.
5.3 For international transactions, the customer is responsible for any additional transaction fees.
5.4 Prices are accurate at the time of writing but may change due to administrative errors or circumstances beyond our control. After a quote/pro forma invoice you have received from us has expired, we can no longer guarantee the prices in the quote/pro forma invoice.
6. Shipping and Delivery
6.1 Our products can be shipped worldwide from our office in Amsterdam, the Netherlands.
6.2 Orders delivered to destinations outside the European Union may be subject to duties and taxes. These charges vary per country and are the responsibility of the customer. We recommend checking with your local customs office for more information.
6.3 We cannot be held responsible for any delays in installation caused by late or failed delivery. The delivery lead time stated in the pro forma invoice is an estimate and provided in good faith.
7. Returns and Cancellations
7.1 Due to the made-to-order or customized nature of our products, we are unable to accept returns or offer exchanges.
7.2 If you need to change or cancel your order, you must contact us within 48 hours of the order being placed. No changes or cancellations will be accepted after this time frame. Rush orders cannot be canceled or changed.
8. Warranty and Defects
8.1 We provide a one-year warranty for our products against material and workmanship defects under normal use from the date of purchase.
8.2 To be eligible for warranty coverage, you must submit a written claim to us within 7 days of the defect occurring. Your claim should include a description of the defect and relevant documentation such as the order number and photos of the defect.
8.3 We reserve the right to inspect the damaged product before fulfilling any obligation under this warranty. The customer is responsible for the shipping costs for the inspection.
8.4 If the product is found to be defective, we will either repair or replace it. The warranty will only apply if the product has been handled and used as instructed. The warranty will only apply if the product has been handled and used as instructed – as explained under ‘11. Care Guide for Our Products’
8.5 This warranty excludes:
-- Normal wear and tear.
-- Damage from using the lantern outside
-- Damage from incorrect cleaning methods
-- Damage from improper installation or assembly, or installation by a non-certified electrician
-- Damage from improper light bulb use
-- Damage from exposure to weather or improper environmental conditions
-- Changes in the appearance of hand-made or finishes. The lanterns are meant to age in appearance
-- Installation removal, or re-installation costs
-- Restoration or repair work
-- Any parts purchased separate from our product
9. Damages
9.1 Upon delivery, please carefully inspect the products for any possible defects. Any defects or damages must be reported to us within 48 hours of receiving the delivery. Please keep all packaging as proof. Failure to do so may invalidate any claims.
9.2 We need to investigate your claim before processing a return for the damaged goods. Therefore, while your claim is being investigated, we kindly ask that you take good care of the products. Please refrain from carrying out any work on the products before we inspect them. Failure to do so may invalidate any claims. Please also do not return any products that you believe may be defective until you receive our agreement.
9.3 In the case you are sending back products, please note that the products are your responsibility whilst in transit until we receive them. We recommend that you obtain proof of posting for your records. We also recommend taking out insurance.
10. Liability
10.1 We will not be held responsible for any indirect or consequential loss or damage, including but not limited to loss of profit, operating loss, loss of goodwill, and loss of any contract.
10.2 Our total liability under or in connection with any purchase order shall not exceed the price paid by you to Us for the product or service applicable to your claim, except for situations in which our liability unless our liability results from willful misconduct and gross negligence.
11. Care Guide for Our Products
11.1 Our products are intended for use in indoor settings only.
11.2 We recommend using light bulbs that do not exceed 40 Watts. LED bulbs are particularly recommended as they generate minimal heat.
11.3 To preserve the color of the lanterns, avoid exposing the product to direct sunlight and sources of heat.
11.4 To clean the lanterns, gently dust them with a duster or soft rag in a vertical motion from top to bottom. Avoid using any chemical cleaning products on the lanterns.
12. Limited License and Restrictions
12.1 The material and content found on the Website are only for personal and non-commercial use. You may download this material and content for the sole purpose of using the website on a personal computer.
12.2 Any other use of the material and content from the website is strictly prohibited. It is not allowed to copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit, or create derivative works of the material and/or content without our written permission. These actions violate our intellectual property rights.
13. Data Protection and Privacy
We respect the privacy of your personal information and comply with all relevant data protection laws. In order to fulfill your order, we need to process and store your data and share it with third parties involved in your order, such as our couriers. By placing an order with us, you agree to allow us and our couriers to process your data.
14. Amendments to these Terms & Conditions
We reserve the right to modify these Conditions at any time. Any changes will be effective when they are posted on the Website. It is your responsibility to read the Conditions whenever You use the Website. By continuing to use the Website, You indicate your acceptance of the most recent terms and conditions.
15. Ownership and Responsibility
A product will be your responsibility from the time We deliver the product to your address or you or a carrier organized by you collect it from Us. Ownership of the products in your order transfer to you only from the moment you have paid for your order in full.
16. Applicable law
This agreement is governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
17. Choice of forum clause
Any and all disputes arising from this agreement will be submitted before the competent civil court in Amsterdam (Rechtbank Amsterdam).